Job Details
- WesternU COP MTM Call Center Patient Advocate
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WesternU COP MTM Call Center Patient Advocate
Posting Number: S01217
Position Status: Part time
Campus: Western University Campus-Pomona, CA
Department: 1505-Pharmacy Practice
Function: College of Pharmacy
Family: Pharmacy Practice
Classification Series Title: Pharmacist
Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.
Full Salary Range
Minimum: $20.00
Maximum $27.00
Expected Pay Scale
Minimum: $17.00
Maximum: $20.00
Job Summary
The WesternU MTM call center patient advocate will be responsible for calling patients regarding medication adherence such as 90-day fills, no refills, PDC challenges, and concerns regarding newly started medications.
The patient advocate will be assigned patients from the MTM call center team.
Knowledge, Skills and Abilities
- Be a licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
- Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
- Demonstrated oral and written communication skills
- Willingness to work and learn in a team environment
Required Qualifications
A licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
Preferred Qualifications
Posting Date: 11/15/2022
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants
If possible please provide 3 letters of reference.
Essential Job Duties
Essential Job Duties
Job Duties
- Call patients regarding medication adherence
- Uncover challenges related to medication adherence
- Provide patients with suggestions and resources on how to improve medication adherence
Percentage Of Time
50%
Job Duties
- Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.
Percentage Of Time
30%
Job Duties
- Document call success rates and escalations within the provided excel template
- Document successful calls within Practice Fusion EHR
- Sign off on ones own documented calls within Practice Fusion
Percentage Of Time
15%
Job Duties
Attend training sessions and call center meetings.
Percentage Of Time
5%
Describe Work Environment
This is a remote position, the work environment is determined by the employee.
To apply, visit https://jobs.westernu.edu/postings/25496
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