Job Details

WesternU COP MTM Call Center Patient Advocate
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Position Number: 4597077
Location: Pomona, CA
Position Type: Health and Medical Services

WesternU COP MTM Call Center Patient Advocate

Posting Number: S01217
Position Status: Part time
Campus: Western University Campus-Pomona, CA
Department: 1505-Pharmacy Practice

Function: College of Pharmacy
Family: Pharmacy Practice
Classification Series Title: Pharmacist

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $20.00
Maximum $27.00

Expected Pay Scale
Minimum: $17.00
Maximum: $20.00

Job Summary
The WesternU MTM call center patient advocate will be responsible for calling patients regarding medication adherence such as 90-day fills, no refills, PDC challenges, and concerns regarding newly started medications.
The patient advocate will be assigned patients from the MTM call center team.

Knowledge, Skills and Abilities

Be a licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
Demonstrated oral and written communication skills
Willingness to work and learn in a team environment

Required Qualifications
A licensed pharmacist or a recent grad from the class of 2022 with an active intern license.

Preferred Qualifications

Posting Date: 11/15/2022
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants
If possible please provide 3 letters of reference.

Essential Job Duties

Essential Job Duties

Job Duties

Call patients regarding medication adherence
Uncover challenges related to medication adherence
Provide patients with suggestions and resources on how to improve medication adherence

Percentage Of Time
50%

Job Duties

Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.

Percentage Of Time
30%

Job Duties

Document call success rates and escalations within the provided excel template
Document successful calls within Practice Fusion EHR
Sign off on ones own documented calls within Practice Fusion

Percentage Of Time
15%

Job Duties

Attend training sessions and call center meetings.

Percentage Of Time
5%

Describe Work Environment
This is a remote position, the work environment is determined by the employee.

To apply, visit https://jobs.westernu.edu/postings/25496