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Welcome Desk Ambassador/Online Learning Student Assistant
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Position Number: 2159946
Location: ,
Position Type: Instructional Technology and Design

Welcome Desk Ambassador/Online Learning Student Assistant

Position Number:
Salary for Announcement:
Employee Category: Student
Department: Social Work

Position Summary:
Are you outgoing, energetic, creative, and love to help others? The Welcome Desk Ambassador in the Department of Social Work serves as a liaison to students, faculty, and community members by connecting them with departmental and campus resources, and providing support. The Welcome Desk Ambassador is often the point of contact and first person students, faculty and community members will meet when they engage with the Department of Social Work. Therefore, the Welcome Desk Ambassador is someone who is helpful, detail-oriented, energetic, and passionate about being a Roadrunner. The Welcome Desk Ambassadors serve an important role in helping students develop a sense of belonging at MSU Denver and are an essential part of the Department of Social Work team by providing important support services. Included in this position, will be the Online Learning Student Assistant. This student assistant will need to have a strong attention to detail and be self-motivated. This aspect of the position will assist the Online Learning Coordinator in improving our online delivery option and our accessibility in the BSSW and MSW programs.

Duties/Responsibilities:
Key accountabilities and duties:
The responsibilities of this position may change and develop over time, but will include one or more of the following:

Office Reception & Administrative Support
Greets students, faculty, staff and all department visitors with highest qualities of customer service. Assists them with directions and general questions about the university.
Schedules appointments for faculty and staff, and when appointees arrive, notifies faculty and staff that their appointment has arrived.
Answers the office phone and provides information and/or directs the call to the appropriate person.
Restocks office supplies and break room supplies.
Runs errands to campus offices including Student Success, Administration Building, the Bookstore and the Tivoli.
Other duties as assigned

General Advising and Student Services Support:
Will utilize the department advising materials to provide general information regarding SWK and field work programs, MSU Denver and SWK policies, and will offer to schedule an appointment with a department advisor.
Assist the Student Services team with events.
Other duties as assigned.

Special Projects:
As requested, will work with faculty and staff on a variety of special projects such as compiling documents and spreadsheets, building packets, mailing books, and coordinating events.
Other duties as assigned.

Online Learning and Faculty Support Tasks:
Data entry.
Canvas tasks.
Online instructor communication and trainings.
Making documents accessible, following accessibility guidelines.
Attend all accessibility trainings with the CTLD to provide accessibility support to faculty
Other tasks as needed to support online delivery, marketing, and admissions efforts.

Required Qualifications:
**MUST BE A STUDENT ENROLLED AT AN APPROVED COLORADO HIGHER EDUCATION INSTITUTION**

Preferably awarded work-study financial aid, but not required.
Must be enrolled in at least 6 credit hours.
Intermediate skills in Microsoft Office (Word, Excel, Access) and data entry/analysis.
Familiarity with office machines (fax, printer, phones, etc.).
Positive attitude, demonstrates flexibility, and is a team player.
Good organizational and multi-tasking abilities.
Problem-solving skills.
Excellent customer service and people skills a must!
Knowledgeable about Canvas.

Preferred Qualifications:

Posting Date: 02/16/2021
Closing Date:
Closing Instructions: Open Until Filled

Special Instructions to Applicant:
Please email Kayla Duensing at kduensin@msudenver.edu with any questions.

To apply, visit https://www.msudenverjobs.com/postings/15370